I have been involved in the Optometric Industry since 1982. I started working for Ross Optometrists in Klerksdorp and soon fell in love with this service orientated industry and stayed! Lots of experience later and after moving to Johannesburg, I started the Vangon Training and Consulting services in 1997. During the years I had the privilege of working all over South Africa and Namibia doing what I love – training staff to perfect the art of service excellence and consulting optometrists on how to enhance systems and service levels in their practices.
My philosophy is that excellent customer service is the only way to differentiate your practice from another and the only tool to ensure that customers always return to your practice. I have dedicated my life to sharing this message.