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rate your service

Carefully study the questions below and rate your practice out of 10
 vangon Online offers customer service training
1 Are all your employees totally efficient in all areas of their responsibilities?
2 Are all your employees self-motivated, reliable and enthusiastic about your business?
3 Do you empower your employees with regular training thus creating informed and confident staff?
4 Do you utilise your current patient database effectively?
5 Do you entice customers to visit your practice regularly?
6 Do you have a Marketing plan that includes seasonal promotions?
7 Do you conduct regular customer satisfaction surveys?
8 Is the total of your debtors book less than your monthly turnover?
9 Do you keep your patients informed of new technology products available in your practice?
10 Is your frontline staff trained to convert all telephone calls into appointments?
11 Does your staff know how to communicate with walk-in customers?
12 Do you have a monthly turnover target? Are your employees motivated to reach or exceed this target?
13 Do you make use of incentives to motivate employees to sell more?
 
Total Score

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